Return and Refund Policy

Return and Refund Policy:

If for any reason you are not completely satisfied with your products, we offer a full refund less shipping and payment processing cost. We have a 30-day return policy, which means you have 14 days after receiving your item to request a return.

What Do you Need to Do?

Send an email to info@snowflakeselection.com or call us on 1-310-929-8618.

Circumstances for this Offer of Return and Refund

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@snowflakeselection.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Timeframe of Accepting Returns

30 Days after receiving your item
You can always contact us for any return question at info@snowflakeselection.com.

When Customers can expect a Refund

We process the refund within 2 days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items that have been used after receiving them and there is no proof of product design or manufacturing fault. Items that have been damaged during customer's use also cannot be returned or refunded.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.